Kristal Lam
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수신 설정 수33
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Kristal Lam님의 최근 활동-
Kristal Lam님이 에 댓글을 입력함
공식 댓글 Hi everyone! Zendesk is happy to announce that we’re increasing the maximum attachment size limit for all Support plans to 50 MB. Previously, the limit was between 1 and 20 MB, depending on your pl...
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조치 필요: Zendesk Support와 Facebook 페이지 사이의 연결에 다시 권한을 부여하세요.
Support 계정에 연결되어 있는 Facebook 페이지가 있다면 Zendesk Support와 Facebook 페이지 사이의 연결에 다시 권한을 부여해야 합니다. 이는 Facebook이 최근 실행한 Facebook API 변경으로 인한 것입니다. Support와 Facebook을 사용하는 데 대한 자세한 내용은 Facebook 채널 설정하기를 ...
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Hi @Jarett - The reason/benefit of this feature is to create transparency and a real email experience with CCs. In old CC experience people could not see who was on the ticket so when communicating...
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@Zach - Thanks for sharing this. Would you mind creating a ticket with support@zendesk.com and we can look into this. Thanks!
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@Maria & @Sonia - The reason you do not see the feature is because your account does not have it yet. We have started a slow rollout between May 8th - June 10th of this feature. Once you have the f...
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@Lee-on - you now more seamlessly and confidently communicate with others on a ticket with email CCs, and other agents can follow what’s going on privately with our new followers functionality.
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Hi @Dylan - the legacy CC feature will be end of life eventually (no date yet) so at some point you will need to migrate to the new feature.
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Hi @David! This is currently something we are looking into and working on design ideas. I will keep this article updated on where we're at and can reach out when we're ready to share some potential...
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@Fuad - do you mind checking again? If you still don't see please create a ticket for support@zendesk.com. Thanks!
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@Daniel - it is currently in the works. We are working on getting the communication translated. It will be around 2nd week of November. We have a full list of customers.