Lisa Kelly
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활동 개요
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Enabling and disabling the Zendesk Agent Workspace (EAP)
Note: The Zendesk Agent Workspace is a new feature available to a limited set of customers as part of an early access program (EAP). For more information about this feature, refer to What is th...
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Managing unified conversations in the Zendesk Agent Workspace (EAP)
Note: The Zendesk Agent Workspace is a new feature available to a limited set of customers as part of an early access program (EAP). For more information about this feature, refer to What is th...
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Getting started for administrators in the Zendesk Agent Workspace (EAP)
Note: The Zendesk Agent Workspace is a new feature available to a limited set of customers as part of an early access program (EAP). For more information about this feature, refer to What is th...
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Documentation resources for the Zendesk Agent Workspace (EAP)
Documentation resources include: For agents What is the Zendesk Agent Workspace? Serving chats in the Zendesk Agent Workspace Chat limitations Receiving and placing calls in the Zendesk Agent Work...
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Receiving and placing calls in the Zendesk Agent Workspace (EAP)
Note: The Zendesk Agent Workspace is a new feature available to a limited set of customers as part of an early access program (EAP). This article describes a few of the main talk features that ...
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Viewing customer context in the Zendesk Agent Workspace (EAP)
Note: The Zendesk Agent Workspace is a new feature available to a limited set of customers as part of an early access program (EAP). This article describes how to view customer context informat...
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Serving chats in the Zendesk Agent Workspace (EAP)
Note: The Zendesk Agent Workspace is a new feature available to a limited set of customers as part of an early access program (EAP). This article describes chat features that you can use in the...
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What is the Zendesk Agent Workspace? (EAP)
Note: The Zendesk Agent Workspace is a new feature available to a limited set of customers as part of an early access program (EAP). The agent workspace enables agents to work seamlessly across...
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Hi Mindaugas, You can chose which type of side conversations to enable (Email, Slack, or both) by navigating to Admin > Settings > Tickets > Side Conversations. For details, see Enabling and di...
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Ouch! Link added in first paragraph.