Lisa Kelly
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총 활동 수364
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마지막 활동
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수18명
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투표 수9
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수신 설정 수201
활동 개요
Lisa Kelly님의 최근 활동-
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Slava Skorbezh Messaging channels (including SunCo) aren't supported, yet. But, this feature is on our roadmap.
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Hi Lorenzo Testini On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support. From 11:00 am - 11:45 am CST, we’ll be ...
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Reply to Tommy B A couple items to check: This feature requires the Zendesk Agent Workspace. Do you have the workspace enabled on your account? Make sure you hover your mouse over the thread (pau...
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CJ Johnson Any admin with the Agent Workspace enabled can redact content. Agents must have permissions to delete tickets to redact content.
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Hi Lila KingsleyThe March 31 deadline for migration to trigger categories has been extended to give customers more time to make the change. We will notify you when a new date is available. Nina Olding
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Michael Rieder. Hi Michael, this article on Serving chats is for agents using Chat in the Zendesk Agent Workspace, not for Admins who are setting up the workspace. We cover the Department configu...
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Hi ConzaUnfortunately, you can't configure the order of new comments in tickets. In the agent workspace, to be compatible with chats and social messages and provide a more-natural conversation flow...
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Rob, You can disable manual ticket tagging and you can disable automatic ticket tagging, but you cannot disable a tag. You have to delete it. Lisa
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Hi OscarDid you try enabling this type of attachment from your Chat dashboard? Sign in as a Chat admin. Open the Chat dashboard. Navigate to Settings > Account > File sending. Then, add .doc as a...
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Hi Trinity OpokaThat's a good idea. Zendesk has some great training courses. Click here for details.