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Violeta Micu

Community Moderator
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    Violeta Micu님이 에 댓글을 입력함

    Hi Kay,   There can be a few reasons why your customers are not seeing the tickets in My Activities.  You can start by checking this article https://support.zendesk.com/hc/en-us/articles/236398027-...

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    Violeta Micu님이 에 댓글을 입력함

    Hi Bo, You need to make some tests to find an example of on hold ticket. First you can go to your Zendesk Support and built a view with ticket status is On hold. Then you will have few examples or...

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    Violeta Micu님이 에 댓글을 입력함

    Hi Bo, You can replace "Unsolved tickets age(min) with On-hold time (min)) IF (VALUE(On-hold time (min))) <= 60*24 THEN "1 day" ELSE " Solved" ENDIF You need to copy the attribute you built for Uns...

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    Violeta Micu님이 에 댓글을 입력함

    Hi bo_zhang,   Did you tried to clone the attribute "Unsolved tickets age brackets" according to your needs?   This is the standard formula: IF (VALUE(Unsolved tickets age (min)) <= 60*24) THEN "1 ...

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    Violeta Micu님이 에 댓글을 입력함

    Hi Jason, I think i can help you with your need. Can you please be more specific so i can give you a calculated metric to use it? The custom field that you have built has a free text or is somethin...

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    Violeta Micu님이 에 댓글을 입력함

    Hello Diego, I don't know if you received an answer already from Zendesk. If yes please share it also here.  If not maybe something that i did and it helped me will help you as well. Please try to ...

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    Violeta Micu님이 에 댓글을 입력함

    Hello Cooper, Can you show us a picture from your query to see what you achieved so far and continue from there?  Thanks, Vio

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    Violeta Micu님이 에 댓글을 입력함

    I see Balasz what you mean and i think you cannot change that. Maybe a Community Moderator can jump here to collect this info for the product team. So i went to check this into my default report fo...

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    Violeta Micu님이 에 댓글을 입력함

    Hello Balasz,   Can you quickly change if the answer to this post  https://support.zendesk.com/hc/en-us/community/posts/360050231454-Data-language-in-explore?page=1#community_comment_360013228954  ...

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    Violeta Micu님이 에 댓글을 입력함

    Hello, I am happy that it looks like something that we can try on your way to get the data. So here you have a screen shot with Explore: Dataset: Tickets Metric: D_count of Tickets that include "c...