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Louise Dissing

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    Louise Dissing님이 에 댓글을 입력함

    Hi Dawn, Could you share a screenshot of how this was set up in both Explore and Insights? A reopened ticket is when a ticket goes from solved to open.  I'm looking forward to hearing from you. #he...

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    Louise Dissing님이 에 댓글을 입력함

    Hi Andrew, I'd recommend that you reach out to a Zendesk Partner and tell them about your ideas for the design you want to be implemented and what features you'd like as well. When implementing an ...

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    Louise Dissing님이 에 게시물을 만듦

    Set a font in the widget

    Hi, It seems there's a possibility to change the chat-font with Javascript, but changing the general font in the widget seems impossible. It would be really great if you could implement the possibi...

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    Required dropdown should not have the "-" option after selection.

    Hi,Case:When a dropdown is required, the possibility to choose "-" should be removed after the agent or end-user has chosen another option. As the ticket cannot be solved without the dropdown being...

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    Louise Dissing님이 에 댓글을 입력함

    Hi Lexanderwist,Could you provide me with a link to take a look at this?#helpsome regards,Louise DissingTeam Lead @ helphouse.io

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    Louise Dissing님이 에 댓글을 입력함

    Hi Islam, Have you tried looking at the target failures, to see if there's an error message? You can find the target failures here: https://{your_zendesk}agent/admin/api/target_failures Or here: ht...

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    Louise Dissing님이 에 댓글을 입력함

    Hi Eric, The only way to make a public or internal note automatically in your Zendesk is to create a target that will update the ticket with a reply. You can read more about targets and race condit...

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    Louise Dissing님이 에 댓글을 입력함

    Hi Howard, You can simply add an attribute to split your reporting up by days. Try to go to your query and click on Add Rows/Columns and search for "Days". I hope this will help you move forward in...

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    Louise Dissing님이 에 댓글을 입력함

    Hi Bohuslav, I also had some shortcuts that suddenly wasn't working anymore. My solution was to find the shortcuts from the computer and "unbind" them - releasing space to use the Zendesk shortcut....

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    Louise Dissing님이 에 댓글을 입력함

    Hi Howard, Just to clarify; When you're writing zentalk, do you then mean Zendesk Talk? If you are referring to Zendesk Talk, then a new dashboard with data from Zendesk Talk should appear in your ...