Kyle Jones
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- 수신 설정 수 48
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Kyle Jones님의 최근 활동-
Kyle Jones님이 에 댓글을 입력함
Hey there Aja, Currently at this time there isn't a way to restrict users from updating their own profiles (or names) for that matter. The restrictions allowed within custom roles can allow you to ...
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Hey there Zac, This is a great question. I've done some research on my end and it doesn't look like there's a way you can work-around an admin setting this. I tried to frankenstein a custom role to...
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Hey there Kevin, Unfortunately, this would be correct. This is functionality that is not a part of our SDK currently. Equally, I haven't seen the request for within Product Feedback (Chat/Message) ...
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Hey There Tara, From my understanding of Explore you would need some metric to measure the attributes by, as I've tried a bit on my end but I could not get this to render properly without adding me...
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Hey there 陈亦凡 I'm very sorry to hear about the frustration. I'll need to pull this into a ticket so we can take a closer look into this for you! Please keep an eye out for an email response regardi...
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Hey there Dragan, This metric calculates all calls that have passed the initial greeting, so in your example this wait time would be calculated after the first initial greeting. Even though they're...
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Hey there Ayal, Unfortunately, at this time there isn't a way to undo or rollback the changes within the Explore once you've published that dashboard. When you add the appropriate changes this shou...
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Hey there Gokul, Unfortunately, since Zendesk is moving away from Insights as a whole, newer customers did not have access to Insights, as 2019 started the slow process of Sunsetting Insights. To...
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Hey there Lance and Mark,Unfortunately, once a portion of the ticket is redacted there isn't a way to reverse this. The redaction is permanent.Equally, we do have a redaction app available. You can...
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Hey there Bert, I was running into the same issues as well! So, I've done a bit of digging through our API documentation and I would recommend the suppress command with an added URL pointing to the...