Thomas Verschoren
Customer Success Consultant at Premium Plus premiumplus.io Zendesk Partner
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No, as far as I can see the app only allows you to hide a specific group for a specific set of users.
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Hey Ron de Vries I use the Assignment control app for that: https://www.zendesk.com/apps/support/assignment-control/ Not the nicest looking of apps, but it does what you need You can hide specific ...
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Yann, There is actually. Create a trigger with the following conditions: This will re-open a conversation IF it’s replied to, for all active tickets, unless the assignee of the ticket himself repl...
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Are there plans to add a bulk import feature via CSV to the Object Manager? I've currently build one for a client but since my, custom solution also encompassed Editing, Deletion and creation of a ...
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Hey, This app on the marketplace allows you to prefill form fields with parameters. https://www.zendesk.com/apps/support/qr-form-field-prefill/?source=app_directory Even has a little sidebar app to...
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Nice solution!
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Hey, This is not possible. The only work around I can think of is splitting the user into multiple users, and changing the requester to select a different user an/or adding that secondary user as a...
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You can do this by adding a single rule to your trigger that send out email. (https://support.zendesk.com/hc/en-us/articles/203662176-About-the-Support-default-triggers#topic_ksk_znr_5t) It should ...
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Work around: Create a dropdown and set the custom tag of each dropdown option to the tags you need for the Skills to work (see https://support.zendesk.com/hc/en-us/articles/203661866-About-custom-f...
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Hey, These default fields sadly can not be renamed by Zendesk. You could however create a custom dropdown with your own values and use triggers to set the priority based on those custom values. Tha...