Thomas Verschoren
9-5: CTO at Premium Plus - premiumplus.io Belgian Master Zendesk Partner 5-9: Owner at Verschoren - Zendesk App Developer
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Thomas Verschoren님의 최근 활동-
Thomas Verschoren님이 에 댓글을 입력함
Hey, The Zendesk widget does indeed strip all custom HTML and javascript outside of what's available via the wysiwig editor in guide artikels (so not the direct code editor). One way we did it a wh...
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Zendesk currently only supports Public comments and replies but all private comments have been moved to the Social Messaging Add-On. This is included in Zendesk Support Suite, but an optional add-o...
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You might want to pull a report on tickets solved without comments. Could be because a trigger that automatically closes them, merged tickets (the merged ticket is closed with zero replies), or tic...
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Hey, Take a look at this: https://verschoren.com/blog/2019/10/zendesk-apps-tools-and-macos-catalina
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Hey Anais, Sadly no: the tag is copied over from the organization and since the ticket does not belong to that organization it does not have access to any custom data pertaining to that organizatio...
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Hey, You can open the trigger that sends out tickets and add this rule: You could also if you wish to exclude a specific user: Tag the user with "NO_ALERT" and add this to the trigger; The trig...
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Hey, Zendesk allows for locales so you can create your Help Center (HC) in 3 languages: domain.zendesk.com/hc/es domain.zendesk.com/hc/fr domain.zendesk.com/hc/it the nice thing is: if an article...
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Hey, This dropdown mirrors the access settings for agents. So you might want to change the agents role/permissions so they can assign to all groups. https://support.zendesk.com/hc/en-us/articles/20...
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Hey, This is the call you should make: https://developer.zendesk.com/embeddables/docs/widget/settings#fields Also look at: https://widget.guide for more features. <script type="text/javascript"> ...
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You might want to take a look at this page: https://support.zendesk.com/hc/en-us/community/posts/360003215947-Google-Analytics-for-Chat-in-the-Web-Widget It combines Google Analytics and events in ...