Rob Stack
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Thanks Fiona! That clearly seems like it shouldn't be happening. I've opened a ticket for you as I'd love us to help you get to the bottom of this!
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Can you see if it's available if you use a custom attribute? From this article, it depends on how the field is configured. You mentioned that you enter it manually. If you type it in, it might have...
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Glad it helped and it's really not a beginners question! I did a quick experiment and you might be able to use [Requester ID] instead of [Ticket ID]. You would need to set the aggregator to DCOUNT ...
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Hi Fiona, this set me thinking, and I believe I have a way you can do this. I didn’t have any test figures to try this with, but did confirm that the formulas are sound. Consider it a starting poin...
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Hi Jordan, thanks for posting this. I've opened this as a ticket so that the team can drill in on these problems with you and hopefully find some resolutions. You should hear from someone soon.
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A new early access opportunity: New Salesforce Integration - built on Zendesk We are pleased to announce this Early Access Program (EAP) for the new Salesforce Integration - Salesforce Integration ...
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Another early access opportunity! Zendesk Guide scheduled publishing Scheduled publishing for Guide Enterprise lets you schedule a date and time in the future to publish your Help Center articles. ...
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Happy Monday everyone! We've just added a new recipe that reports the number of times your agents were assigned to a ticket, even if they are no longer the assignee on the ticket - Total number of...
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Hi, another new recipe - Tickets created by agents or end-users Use this recipe to create a query that shows the number of tickets being created by agents and end-users.
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Hi, we've added a new recipe - Reporting on nested drop-down fields This recipe demonstrates how you can use Explore, to analyze the data returned by each level of your custom drop-down lists.