Rob Stack
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Hi Tobias Hermanns You can now report this information on the Talk prebuilt dashboard. See https://support.zendesk.com/hc/en-us/articles/213857548 We've also added metrics and attributes to the Tal...
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Hi Jay, it's definitely worth posting it in the feedback forum. That way, it gets direct visibility by the product teams and others can vote for it. I will also pass this feedback on myself. Thanks.
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Hi Jay, thanks for the feedback. This would be a great item to add to our Talk feedback forum at https://support.zendesk.com/hc/en-us/community/topics/360000029887--Internal-Product-Feedback-Talk- ...
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Hi Allen, in addition to the great comments from Hillary, our article "Using the metrics that matter to improve customer support" might prove helpful. It's focused on Zendesk Explore, but the princ...
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Hi Bill, thanks for this great feedback. Oddly, I wasn't able to replicate it which might mean it only happens in some circumstances. I've opened a ticket for this so we can try and figure out what...
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That's interesting Bill and I just replicated it. One point is that if I close and reopen my browser, it does revert to the original formula (so long as I don't save the new one). In many ways, I ...
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공식 댓글 Hi everyone, to make sure this gets looked at, I've opened a ticket from the original request. This will go to our support team first, then onto the product team. Hopefully, that will get us to a r...
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Hi Tim Grimshaw, to the best of my knowledge, you can't do this in-product (though your work-around is cool!). However, I would recommend posting this question in our Q and A community forum where ...
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Hi Bruno, if this is for Explore, you could use a standard calculated metric like: IF (MED(First reply time (hrs))>1) THEN [Ticket ID] ENDIF I think that will accomplish what you want. Thanks!
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Hi Brian, thanks for the question. Yesterday, I added a new section to this article to state if you're using Talk Lite then the option isn't available in the app. Is it possible you have Talk Lite?...