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Judd Higgins

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    Judd Higgins님이 에 댓글을 입력함

    Also: https://support.zendesk.com/hc/en-us/community/topics/360001468813 Explore real-time dashboard (EAP): Enables customer service leaders and agents to keep a closer eye on support metrics in n...

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    Judd Higgins님이 에 댓글을 입력함

    Hi! I am still (after 2.5 years) waiting for real Zendesk Guide Explore metrics (Help Center stats, popular articles, time spent on articles, search queries, failed searches, rather than "AnswerBot...

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    Judd Higgins님이 에 게시물을 만듦

    Explore Metrics for Guide and Community

    답변함

    When will Explore Queries be available for Guide and Community/Gather?  Currently, the queries/dashboards for these are limited to "Knowledge Capture" and "Answerbot" both of which tell us nothing ...

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    Judd Higgins님이 에 댓글을 입력함

    Chandra M  Yes, I've been noticing this too for quite some time.  I finally put in a ticket to Support.  My ticket number is #5974249 Here are my examples: I noticed this starting a few months ago....

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    I second what Vivek said:  https://support.zendesk.com/hc/en-us/articles/360022365873/comments/360001861094   We are deploying Chat via Mobile SDK and I cannot find an easy way to add tags for all ...

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    Judd Higgins님이 에 댓글을 입력함

    I second this.  I wrote into Zendesk Support last year when Explore Queries were unable to filter our specific tags.  Zendesk, please see Ticket: https://support.zendesk.com/hc/requests/4822662 We ...

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    Judd Higgins님이 에 댓글을 입력함

    Key areas include:- enabling you to measure the impact of the content you are creating on the end-user experience- enabling you to understand the end-user journey - enabling you to identify what ar...

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    Judd Higgins님이 에 댓글을 입력함

    I am disappointed to see that the Advanced Search is a paid app.  I would hope by now this type of feature would be baked in to the default Zendesk Support experience so we could easily search thro...

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    Judd Higgins님이 에 댓글을 입력함

    This statement is so incredibly frustrating: "Because of the way tags are stored, you cannot use filters to exclude tags from a report." I have no way of filtering out tickets that are outliers tha...

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    Judd Higgins님이 에 댓글을 입력함

    Hi!  This feature is great! Is there a way to search in Zendesk (either in the Search field or creating a Query in Explore) to find tickets that have Slack Side Conversations?   We want to be able ...