Avatar

Charles Yaako

  • 총 활동 수 9
  • 마지막 활동
  • 회원 가입일:
  • 내가 팔로우하는 사용자 수 0명
  • 나를 팔로우하는 사용자 수 0명
  • 투표 수 0
  • 수신 설정 수 3

활동 개요

Charles Yaako님의 최근 활동
  • Avatar

    Charles Yaako님이 에 댓글을 입력함

    HI Brett, Thank you for your help with this matter, much appreciated  

  • Avatar

    Charles Yaako님이 에 게시물을 만듦

    Migrating reports from Insights to Exlore

    답변함

    Hi,   Could you ,please advise on the steps to migrate reports prepared in Insights to Explore ?   Thank you Charles  

  • Avatar

    Charles Yaako님이 에 댓글을 입력함

    HI Andrew, Thank you for your assistance. There has been a few changes to initial request for a separate queue. We now need 2 separate queues created. The first queue will have  just a single email...

  • Avatar

    Charles Yaako님이 에 게시물을 만듦

    Creating a seperate support queue

    답변함

    We need to create a support queue that is seperate to our main I.T. support queue. This new queue will have its own email, SLA's, triggers etc. Is there any  documentation on how to do this?

  • Avatar

    Charles Yaako님이 에 댓글을 입력함

    Hi All, Thank you for the responses, much appreciated, the CTF feature looks to be a great solution to our mobile phone app issue when supporting staff. 

  • Avatar

    Charles Yaako님이 에 게시물을 만듦

    Conditional fields in Zendesk mobile phone app

    완료

    Hi, We recently installed the Conditional fields app in our Zendesk desktop client. The app is working fine, however we noticed that the Conditional fields app is not available/functional within ou...