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William Chase Myer

Zendesk Genie for Brooks Brothers

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    William Chase Myer님이 에 댓글을 입력함

    + 1  I can understand the difficulties around extracting such data within a given time slot as well as the sheer amount of comments associated. A few Questions: Would a compromise of filtering for...

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    William Chase Myer님이 에 게시물을 만듦

    Guide in testing environment (not ZD Sandbox)

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    Hi!  I want to preface this post by explicitly saying I am no computer science expert, nor will I try to be.  Question: I want to integrate Guide into my company's staging site to test for bugs and...

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    William Chase Myer님이 에 댓글을 입력함

    To answer the full question, the use case would look something like the following:  In essence, I want to see if there is trends, how often specific macros are used compared to the total # of tick...

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    William Chase Myer님이 에 댓글을 입력함

    Patrick,  I appreciate the comment, I have created a ticket that has been in open status for roughly 4-5 months. These metrics were set up by one of the Explore Technical Architects on the EAP Data...

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    William Chase Myer님이 에 게시물을 만듦

    I am lost Exploring

    I am not sure if many other explorers are looking for this sort of data structure to their tables, but I have been trying to build a table that shows the following for our macro usage: Ticket Rank...

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    William Chase Myer님이 에 댓글을 입력함

    I don't even know where to begin here.... YES, PLEASE! If chat EAP has the functionality to integrate both interfaces into the support environment, why can't explore have the same?  Naturally, I me...

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    William Chase Myer님이 에 댓글을 입력함

    Steve,  This is something that I have had to troubleshoot as well and is relevant to forwarding tickets to an external email address article.  You have two options from what I have been able to ide...

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    William Chase Myer님이 에 댓글을 입력함

    Brynn, I have found great success with this in the Support Ticket-SLA dataset section. From here you are able to customize your query to such specifications. Personally, I use for the metrics: SLA-...

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    William Chase Myer님이 에 댓글을 입력함

    One thing I have yet to see in the Filters is a simple time variable. Not "Time-ticket created" or anything that has a condition attached to it, just a simple time frame that narrows the results of...