Yannick Laurent
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활동 개요
Yannick Laurent님의 최근 활동-
Yannick Laurent님이 에 댓글을 입력함
Hi Andrew, Here is my ticket events : 1/ First event : new ticket including a existing CC user We see notifying CC is not a trigger, it's integrated in my Zendesk. 2/ Second event, result of...
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Yannick Laurent님이 에 댓글을 입력함
Hi all, Great tip for adding CC ! Does someone has a great tip to notify by email these new CCed users when ticket is created ? (and only these new ones) Initial CCed users will automatically...
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Yannick Laurent님이 에 댓글을 입력함
Hi @Jake Holman, We use these 3 workaround rules for each customer who need this CC behaviour : Trigger + email_Target (first email sent to added CCs) + URL_Target (to *replace* CCs, and not add CC...
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Yannick Laurent님이 에 댓글을 입력함
Hi Zendesk team, some news about this "planned" feature ? Regards, Yannick