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Jade Taylor

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Jade Taylor님의 최근 활동
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    Jade Taylor님이 에 댓글을 입력함

    Hi Brett,   Thank you very much for your quick response.   I have done this however it doesn't seem to be accurate at all. We went live with Zendesk Talk in September however when I put a filter on...

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    Jade Taylor님이 에 게시물을 만듦

    Zendesk Talk - how to report on how many calls declined/missed per agent in a month?

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    Hi,  I was wondering if there is an easy way to pull off a report to show how many calls have been declined and missed in a month per agent?  I have looked on insights but only seem to be able to p...

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    Jade Taylor님이 에 댓글을 입력함

    The feedback is the one that is setup on the ticket. After 48 hours of a ticket closing they get the satisfaction email for them to leave positive or negative feedback. The negative feedback isn't ...

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    Jade Taylor님이 에 게시물을 만듦

    Removing Feedback

    We are currently getting a few negative feedbacks from contractors who aren't directly supported by us and we want the ability to be able to remove certain feedbacks without deleting the ticket. I ...

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    Jade Taylor님이 에 게시물을 만듦

    Forwarding call from a set number

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    We have an admin team who currently answer all of our calls before sending them through to our phones extension numbers. If I had talk turned on for my support team and our admin team ring the Zend...