Tobias Hermanns
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Tobias Hermanns님이 에 댓글을 입력함
We also waiting since Explore release for that....
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Hi Rohan, are you sure it will be "Transfer only" or more transfersonly or transfers_only for API?Usually, ZD API is always without "space" and lowercase. Thanks. Tobias
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Welcome 2021, please go scroll through 180 countries.
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Hi Rohan Gupta, we need to adapt the new status "Transfer only" to our custom API, which can measure our Working Time and control Talk status. Can you let me know when API information is ready? Tha...
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Hi, any news when subject instad of requester, will be added (back) as it was without Agent Workspace?
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Hi LJ, i want to exclude Lunch break 12:30 to 13:00 every day from report (Talk Dataset). I tried:IF DATE_FORMAT([Leg - Timestamp],"HH:MM") >= "12:30"AND DATE_FORMAT([Leg - Timestamp],"HH:MM") < "...
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Explore - How to exclude lunch break time from reporting i.e. 12:30pm-1:pm?
답변함Hi! I hope someone can help me. I want to build a custom metric / filter in Explore, to exclude in Talk Dataset all calls between 12:30pm to 1pm. I can use Leg -Hour but when select 12 it will excl...
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Hi Amy, What about the issue that tabs when long idle can't get customer updates publish within the ticket? We have so many agents need refresh the tab to see customer update which is not push to...
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I can confirm the same. KC APP and Knowledge suggesting different things from Top to Bottom.
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Hi, we also report this issue few days ago to Zendesk Support and it looks fixed now. Can someone here confirm it?We also changed another thing in Agent Workspace, so I want to make sure it´s fixed...