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Christoph Kutz

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    Christoph Kutz님이 에 게시물을 만듦

    Quick Call Function picks randomly numbers for Outbound call

    예정되지 않음

    Hi,   this is a bug, that is really a pain for us.  We are serving multiple countries with Zendesk Talk in one Zendesk Instance, having around 50 numbers now. I'm especially referring to this state...

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    Christoph Kutz님이 에 댓글을 입력함

    Hi,    any plans when numbers for Russia and Turkey will be available? Those numbers are already available at Twilio directly...

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    Christoph Kutz님이 에 댓글을 입력함

    Hi,   I also think that this is a security breach: In my opinion, editing groups or organizations is something completely different. Groups should restrict access to maybe sensitive data. That's wh...

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    Christoph Kutz님이 에 댓글을 입력함

    Hi,   we are also interested in this feature. Please keep us update here in thread.

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    Christoph Kutz님이 에 게시물을 만듦

    Admin Center Access for non admin Users

    완료

    Hi,   today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in their role can access the Zendesk Admin Center and do changes here.   From a ...

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    Christoph Kutz님이 에 게시물을 만듦

    Calculate Call Answer Rate

    답변함

    Hi,    I hope someone can help me. I'm currently working on a query to evaluate the "real" call answer rate: I have the following table per country where I can see in the Subtotal the Total amount ...

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    Christoph Kutz님이 에 댓글을 입력함

    Hi, we are on Talk Enterprise Plan and I cannot see the new tab "Usage Charges". Is this already rolled out on all pods?

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    Christoph Kutz님이 에 댓글을 입력함

    Hi,   we are also searching for something like this. Maybe implemented as an IVR that gets activated after the agent hangs up. The customer will get an automated message where he then can press 1 o...

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    Christoph Kutz님이 에 댓글을 입력함

    Hi, I'm searching for the option to add multiple conditions that need to be fullfilled in the parent field before the child field is displayed.   For example: If the Issue type is X AND Product Mod...

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    Christoph Kutz님이 에 댓글을 입력함

    Hi everyone, since we are using multiple Brands, that have overlapping content (right now, ~700 articles in 17 languages), we are really hoping, that this feature will come in future. More and more...