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Tom Skjønsberg

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    Tom Skjønsberg님이 에 게시물을 만듦

    Hidden filters and bookmarks suddenly "reset"

    I have created a bunch of dashboards shared with team leads for them to easily track their own teams' performance. The way I did this was to make one dashboard for team 1, then clone that for the o...

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    Tom Skjønsberg님이 에 댓글을 입력함

    @Violeta, Not sure if it is helpful to you, but the way I worked around the limitations was to use the following calculation This allowed me count multiple tags as long as they all end with _chat_...

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    Tom Skjønsberg님이 에 댓글을 입력함

    We need this for chat as well. I can use the CSV files from chat analytics to get the time spent in different statuses, but the whole point of having Explore is to have all the metrics in an easy t...

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    Tom Skjønsberg님이 에 댓글을 입력함

    Is there no other way to create a custom metric other than having one metric per tag used? I have the situation where I would like to get the percentage of total chats that have been tagged with on...