Chris Whitley
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투표 수5
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수신 설정 수13
활동 개요
Chris Whitley님의 최근 활동-
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Display article on homepage
I'd like to display an article on the homepage. The article in question is restricted to a specific user segment. I can get the article to display using <a> tags but I'd like it to only appear to t...
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Ben Van Iten Thanks - another related question. Is it possible to hide the account name completely displayed next to agent's name like in image above? I know I can edit this name but not sure if I...
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Alias name in Support
Is it possible to change the below where it says To: 'FutureLearn Partner Support'? - we have multiple email channels and this makes it confusing for agents which email channel is being used withou...
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Display sections in search results
Is it possible to display sections in the search results alongside articles? Currently the sections only appear as the breadcrumbs for articles in the search results. Thanks
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Login on Zendesk Guide for existing end users
We initially had Zendesk Support and didn't require end users to register to submit tickets. This is still the case and we then set up Zendesk Guide. I would like to restrict access to certain a...
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Display latest articles
답변함Is it possible to display a list of articles that have been recently published? Thanks,
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Organization won't change when changing requester
When changing the requester on a ticket the organisation stays the same instead of changing and I receive the following error when trying to save the ticket? Organization is not a valid organizat...
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Help Center widget search
답변함When adding labels to an article it affects the weighting of the main search function on help center but doesn't seem to affect the search in the widget? Is there a way we can alter the widget sear...
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Thank you both, this is resolved now. A previous piece of code used to display subsections on the category page was limiting the listed articles to 3 rather than the default 6 which I've fixed now.
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Chris Whitley님이 에 게시물을 만듦
Display all articles on category page
답변함I'm having difficulties displaying all articles in a section on the category page which seems limited to 3 per section: https://futurelearnpartnersupport.zendesk.com/hc/en-us/categories/36000217713...