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Chris Whitley

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Chris Whitley의 최근 활동 최근 활동 투표 수
  • Dynamically display end user name at organisation level

    Hello, I have set up a custom field at user and ticket level that is a checkbox designating an end user as the lead / person in charge at their organisation. Is there a way to feed this user's name...

  • Display article on homepage

    I'd like to display an article on the homepage. The article in question is restricted to a specific user segment. I can get the article to display using <a> tags but I'd like it to only appear to t...

  • Alias name in Support

    Is it possible to change the below where it says To: 'FutureLearn Partner Support'? - we have multiple email channels and this makes it confusing for agents which email channel is being used withou...

  • Display sections in search results

    Is it possible to display sections in the search results alongside articles? Currently the sections only appear as the breadcrumbs for articles in the search results.   Thanks

  • Login on Zendesk Guide for existing end users

    We initially had Zendesk Support and didn't require end users to register to submit tickets.    This is still the case and we then set up Zendesk Guide. I would like to restrict access to certain a...

  • Display latest articles

    답변함

    Is it possible to display a list of articles that have been recently published?   Thanks,

  • Organization won't change when changing requester

    When changing the requester on a ticket the organisation stays the same instead of changing and I receive the following error when trying to save the ticket?   Organization is not a valid organizat...

  • Help Center widget search

    답변함

    When adding labels to an article it affects the weighting of the main search function on help center but doesn't seem to affect the search in the widget? Is there a way we can alter the widget sear...

  • Display all articles on category page

    답변함

    I'm having difficulties displaying all articles in a section on the category page which seems limited to 3 per section: https://futurelearnpartnersupport.zendesk.com/hc/en-us/categories/36000217713...

  • Labels hidden in chart

    I'm using a basic chart that counts number of tickets created against the organisation that submitted those tickets. The bar chart displays only some of the organisation labels and only displays mo...