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Simon Blouner

Community Moderator
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Simon Blouner님의 최근 활동
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    Simon Blouner님이 에 댓글을 입력함

    Hey Unto The ticket will be created once a agent joins a chat, meaning your chatbot agent I assume. Once the chatbot has joined the chat, the ticket would be created in support. You can then find t...

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    Simon Blouner님이 에 댓글을 입력함

    Hey Unto Do your end user provide you with their email addres before starting to chat with the bot? If this is the case, you could also do a search via. api to your support by tickets with this ema...

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    Hey @robert de la o Now I get it. Then my quick fix would be to check that your URL does not contain the requests/new part, and then fire the script.

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    Simon Blouner님이 에 댓글을 입력함

    Hey @Grant Foster You sure can! It's all about locating where to change the text in the DOM. For the "Attachments (optional)" the code would look like this: $( document ).ready(function() {//Store ...

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    Simon Blouner님이 에 댓글을 입력함

    Hey @Robert De La O I'm afraid I'm getting confused by the terms you're using. Can you provide us with some screenshots to examplify your challenge? Or a link to your help center maybe. I understan...

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    Simon Blouner님이 에 댓글을 입력함

    Hey Jason K Based on the errors you're getting, I'd open the various template files that is mentioned in the error description, and try searching for e.g. each, and have a look if there's something...

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    Simon Blouner님이 에 댓글을 입력함

    Hey Ryan C It should work in regards to the way you show your code using Amies' example. Have you tried wrapping your statement in a document.ready function? jQuery( document ).ready(function() { ...

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    Simon Blouner님이 에 댓글을 입력함

    Hey Robert De La O You can add some text via. customizing your Help Center theme using some jQuery. An example could look oike this. jQuery( document ).ready(function() { //Change the subject...

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    Simon Blouner님이 에 댓글을 입력함

    Hey Louis Evangelista Where are you presenting your forms to your end-users? On your Help Center or the Web Widget? Or both? On the Help Center you're able to change this text with a little bit of ...

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    Simon Blouner님이 에 댓글을 입력함

    Patrick Wilson you can also use the {{ticket.group.name}} in the case that you're routing your tickets to specific groups when receiving the tickets, or There's also in a longer direction of creati...