Avatar

Alex Gillum-Webb

  • 총 활동 수 55
  • 마지막 활동
  • 회원 가입일:
  • 내가 팔로우하는 사용자 수 0명
  • 나를 팔로우하는 사용자 수 0명
  • 투표 수 28
  • 수신 설정 수 15

활동 개요

Alex Gillum-Webb님의 최근 활동
  • Avatar

    Alex Gillum-Webb님이 에 게시물을 만듦

    Reporting on business hours when a schedule is changed during ticket life-cycle

    I currently have an issue with SLA reporting. We have a lot of tickets that come through to a 24/5 catchment group, which operates on a 24/5 schedule, these tickets then get changed into regional g...

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    + another one. This is one of the more widely asked for features I have seen in the community. Is there any development on this? I can see there was quite a lot of active discussion from Zendesk 2 ...

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    Any update on this? I've created some dashboards to present to Exec team, when I export via PDF they look absolutely terrible. Im having to manually re-create the data in a more presentable format....

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    Again, chiming in as this is needed for us, have upvoted original thread. Looks like a lot of voices here. Is there any update? We need larger attachment sizes for articles in Guide specifically - ...

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    Hi there, I want to send a different welcome email for users I sign up to under a second brand, as it will be dealing with a slightly different use case to our main brand. How can this be achieved ...

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    This is extremely important. It should be considered a security fix rather than a feature. Please add me to the growing list of users who need this.

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    +1. I'm trying to remove merged tickets for performance reports. Was baffled as to why my exclude filter 'closed_by_merge' was not working, then I saw this post. Can we get an update from Zendesk o...

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    Yup - managed to solve - I had placed it in a document.ready function but inside an if statement for a specific form ID. Now set globally - all is good!  

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    Thanks both! So using the .form-field method works fine - I think perhaps my original attempt was using the label as the focus rather than the field. One thing i've noticed - if the end user does n...

  • Avatar

    Alex Gillum-Webb님이 에 댓글을 입력함

    I've been looking at doing this too. I want to have a set of conditional custom fields at the top of the form that the end user completes first. I have managed to move the CC field using the follow...