Karen Snyder
-
총 활동 수59
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수0
-
수신 설정 수27
활동 개요
Karen Snyder님의 최근 활동-
Karen Snyder님이 에 댓글을 입력함
Kasper Sørensen It seems that the ticket field parameters after the ticket form ID are not preserved if the user has to sign in. The prefill URL (https://helpdesk.asmnet.com/hc/en-us/requests/new?t...
-
Karen Snyder님이 에 댓글을 입력함
Karolina I would guess the error is occurring because you are probably using a Templating API v2 theme, which does not automatically include jquery. This article explains how to include jquery in y...
-
Karen Snyder님이 에 댓글을 입력함
Oliver If you want to display a link to an article on the home page, you can do it by adding the following to the template home_page.hbs wherever you want to display the link: <a href="/hc/en-us/ar...
-
Karen Snyder님이 에 댓글을 입력함
Hi Timo, the article also mentions using a dynamic content helper. In that case, you would have to change the text of all the links to use the dynamic content helper, but then you would need to put...
-
Karen Snyder님이 에 댓글을 입력함
Harrison Hopkins There is not a button on the article toolbar to reset formatting, but you could try editing the article source code directly to fix the formatting. To get to the article source cod...
-
Karen Snyder님이 에 댓글을 입력함
谷口諭 Is the staff member logged in to Zendesk? Captcha is usually presented to users who are logged in. According to this article, Zendesk switched recently to using Cloudflare captcha, which should...
-
Karen Snyder님이 에 댓글을 입력함
Zafar Abbas Normally the search is done by typing some text into the search bar, so how would this work? How would you differentiate a search in category A from category B?
-
Karen Snyder님이 에 댓글을 입력함
Timo Klok This article explains how to rename and translate default links in the Help Center, which I believe is what you're looking for.
-
Karen Snyder님이 에 댓글을 입력함
Anais I believe it would be possible to automate adding the new dropdown option, but you would need some JavaScript in Guide to do it. You would need code that would detect that a value was filled ...
-
Karen Snyder님이 에 댓글을 입력함
Hi Edwin Pulkit Pandey may want to chime in here, but in the meantime, when you wrote "How can I have only one title, Where is my Package? /Order Status", did you mean that you want just the one ti...