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Andrew

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    Andrew님이 에 댓글을 입력함

    Right, that would be great to have for us too we just have to work out the cost of the Team plan :) Anyway thank you, appreciated the quick responses here.

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    Andrew님이 에 댓글을 입력함

    Hello Amie, Thank you. Looks like groups are only available under the Team plan and up so Essential doesn't have this. Is there any other option or "workaround" to be able to unassign a ticket from...

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    Andrew님이 에 댓글을 입력함

    Hi Andrew and Amie,   So basically what I want is that there is a new ticket coming in, an agent grabs it but he replies with just some general reply and then we want to unassign the ticket so any ...

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    Unassign open tickets

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    How can we unassign an opened ticket (which was previously new) without closing it first or using a trigger? Thanks

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    Andrew님이 에 댓글을 입력함

    thats too bad, thanks though!

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    Ticket timers - reopen at a later time

    Is there an option to schedule a ticket to re-open at a specific time? Like set notes and follow up with the clients 3 weeks from now etc... If yes is it something available under the Essential pla...

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    Andrew님이 에 댓글을 입력함

    Wonderful, thank you.

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    Andrew님이 에 댓글을 입력함

    Hi Ramin, As I said I'm on the Lite plan where Triggers are not available (see screenshot).

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    Pre-chat form bypassed

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    Account: emergencysupport.zendesk.com Website: emergencysupport.us Hello,   We are having issues with our live chats not including the visitors name and email address which supposed to be mandatory...

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    Andrew님이 에 게시물을 만듦

    Live chat agent activity

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    Is it possible to see when an agent logged into live chat, when did he logged out or was idle? (on the lite plan)   Additionally if we only have 1 agent seat assigned to an agent is it possible for...