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Sarah Anscombe

  • 총 활동 수
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  • 마지막 활동
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  • 내가 팔로우하는 사용자 수
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  • 투표 수
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  • 수신 설정 수
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Sarah Anscombe님의 최근 활동
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    Sarah Anscombe님이 에 댓글을 입력함

    I was able to create an automation that closed tickets after one year (for Facebook posts). The automation saved without any warning or advice that this was not possible and I have now discovered ...

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    Sarah Anscombe님이 에 댓글을 입력함

    The timestamps in the tickets is not matching up with that in the reports, depending on who runs them. Makes it difficult to marry up the data. Would be helpful if we could choose the timezone.

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    Sarah Anscombe님이 에 댓글을 입력함

    Could I ask if there has been any progress with this?It would be helpful, even just to be able to engage with our customers by name. Thanks

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    Sarah Anscombe님이 에 댓글을 입력함

    Following - as this would be helpful for us too.  

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    Sarah Anscombe님이 에 댓글을 입력함

    Could you please let me know which tickets these are including (open/ solved/ closed/ pending)?: SLA tickets The number of tickets that have SLA targets applied. [Ticket ID] Achieved SLA tic...

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    Sarah Anscombe님이 에 댓글을 입력함

    Could you explain why a result of more than 100% would appear for the Click-through rate? Thanks

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    Sarah Anscombe님이 에 댓글을 입력함

    Hi - this does not actually give the customer's location. I was sent this response: Hi Sarah, Thank you for your response! I checked with one of our Explore experts on this and unfortunately this i...

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    Sarah Anscombe님이 에 게시물을 만듦

    Reporting Search Tab

    Is there any information about the Search tab in reporting? I want to understand where the data comes from and are there plans to put this into Explore? It would be helpful to know which tickets we...

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    Sarah Anscombe님이 에 게시물을 만듦

    Reporting on Customer location.

    답변함

    Within Insights, a map is provided showing where tickets are generated from. This data cannot be exported and is not provided in text anywhere. There is also no option within Explore to report on t...

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    Sarah Anscombe님이 에 게시물을 만듦

    Expanding videos on web widget

    I have videos that play from the Help Centre in the web widget (from Vimeo). The video has full screen button but when it's clicked, it opens and closes immediately.Is there any way to resolve this...