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Neil Weldon

Zendesk Product Manager
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    Neil Weldon님이 에 댓글을 입력함

    We have been looking at this issue. Simply retrying agents with a call does not work in all circumstances, especially for smaller teams. In a circumstance where an agent steps away without changi...

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    We do hear you and we have this on our roadmap and we will be tackling it as soon as we can. We'll update again when we have a better indication of delivery dates. Neil Weldon | Snr Director of Pr...

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    Hi William, It is possible to add an external number, which is a number not in Talk but which can be used for making outbound calls and using the Caller ID of that number. Details on how to do tha...

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    We do have a set of APIs for changing the state of an agent's availability. These are documented on developer.zendesk.com. Where we recognise the need for more granular permissions for Admins, Tea...

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    Hi Mie, The configurable option "New live call recordings are public?" impacts the type of comment that is created after a call. When disabled the comments are Internal, when enabled the comments ...

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    Hi all, We're looking at how we can get this more generally available for customers and to move away from a request based on need model. It's obvious to us that we need to address this more broad...

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    Hi all, Thanks for the feedback. We're always looking to hear what our customers are looking for in terms of features. Whisper is something we have heard, however it is not currently on our radar ...

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    Hi Jamie, If I understand this correctly, you have a business number that forwards into Talk and you have that same business number as an external number in Talk. In this case you should be making...

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    Hi Juan, This article will help you as it details how to access the History tab which has the requested information. https://support.zendesk.com/hc/en-us/articles/360000698868-Viewing-your-Zendesk...

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    Neil Weldon님이 에 댓글을 입력함

    Hi Michelle,  Yes you would be able to get a US based number for your customers to call. The location of the agent answering these calls can be anywhere.  All costs are detailed on zendesk.com/talk...