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Masha Patrakova

  • 총 활동 수
    15
  • 마지막 활동
  • 회원 가입일
  • 내가 팔로우하는 사용자 수
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  • 나를 팔로우하는 사용자 수
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  • 투표 수
    4
  • 수신 설정 수
    4

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Masha Patrakova님의 최근 활동
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    Masha Patrakova님이 에 댓글을 입력함

    Oliver Tietze, thank you! -----No agent with matching skills: If there is no agent with the skills needed to address a ticket, that ticket will not be added to a skills-based view.----- What are so...

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    Masha Patrakova님이 에 댓글을 입력함

    Hi! I don't see the option to transfer the chat to another agent. Is that coming later, with translations? 

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    Masha Patrakova님이 에 댓글을 입력함

    Hi, Devan - Community Manager! Thank you, but where do I find those guide logs exactly? 

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    Masha Patrakova님이 에 댓글을 입력함

    Hello! Is it possible to check the Help Center and Talk API activity anywhere?

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    Masha Patrakova님이 에 댓글을 입력함

    Hello!Are tickets checked against skill conditions in the order they are listed in? Both the order of skills and order of conditions inside? Say I have SpanishAny Device language = ESApp language =...

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    Masha Patrakova님이 에 댓글을 입력함

    We would also like to be able to use triggers for setting and updating skills. We use triggers to set additional information to tickets that cannot be there on creation, and currently we cannot use...

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    Masha Patrakova님이 에 댓글을 입력함

    Hello! We have agents with Only tickets in agent's groups access who reported not being able to create new users, which they could do in the past.  Could this be related to the group access setting...