Marie-Cathrine Sørensen
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Marie-Cathrine Sørensen님의 최근 활동-
Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi Jessica Strozyk, To my knowledge, the second metric should give you the correct number of ticket updates. What issues are you experiencing with that once since it you believe that it is not corr...
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi Amy Gracer, This option seems to have been removed since I posted the first answer. I do not have the Inverse option available anymore either.
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi Mangai, I've now had a look into it and I can't seem to find a way of adding bold styling to vertical Totals. #helpsome regards,Marie-Cathrine Sørensen
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi again, There doesn't seem to be a straightforward way of adding bold styling to vertical Totals, but I will have a look in Explore to see if there is some kind of workaround and let you know the...
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi Mangai, Normally you can use the Inverse totals position checkbox under Result manipulation > Totals to move totals from top to bottom and vice versa, but for some reason that doesn't seem to be...
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi Lohith, There are two ways to approach this one: You can create a standard calculated metric for each bracket or create a standard calculated attribute that divides your unsolved tickets into br...
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
If you have tickets that are solved by triggers, automations, or end-users, they will not be counted in the Solved ticket in the Agent updates tab as that one also only looks at updates where the r...
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi Farhan, Solved tickets in the Ticket dataset displays tickets with the status solved or closed where Solved tickets in the Ticket updates dataset looks at the event of solving tickets (update wh...
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I tried looking into it and unfortunately, it doesn't seem like you can rename the values of the attribute without losing the time axis option and thereby the option to display timeslots with no da...
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi, To my knowledge, there isn't an attribute for that field, but I will go ahead and ask some of the other community moderators and team to see if they have a way to report on this. #helpsome rega...