Marie-Cathrine Sørensen
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Marie-Cathrine Sørensen님의 최근 활동-
Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi Matt, Just an update. Zendesk just annonced clickable IDs as a default feature: https://support.zendesk.com/hc/en-us/articles/4404800392858-Clickable-links-now-available-in-Explore
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Hi Matt, What is the type of the custom field you want to use as a filter? If the field type is numeric or decimal, the field will be a metric in Explore and therefore can't be selected as a filter...
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Hi Matt, The kind of report you are looking for is currently not something that can be reported on in the Knowledge Base dataset in Explore. However, using the Support: Tickets dataset it is possib...
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Hi Kai, Sorry for the late response. Even though you might have found a solution in the meantime, I would still like to give you my input on how you can solve this issue and create a report along t...
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Hi Kai, You might be able to do something where you compare the previous value to the new value. But could you maybe elaborate a bit on what kind of report you want to create? Then I can better gui...
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Hi Aguinaldo, Are the filters you have selected in the data filters from the same dataset that the query was build in? If not, that would most likely be the issue as they are not connected in any w...
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Hi Pagot, Try to select Edit filter on the filters on the dashboard and select Cascade prompt in both of them. This should filter one data filter based on what is selected in the other. It will wor...
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I do not know the actual reason as to why they cannot be accessed from the header, but according to this comment, it has to do with the curlybars, the Help Center templating language, which only al...
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Marie-Cathrine Sørensen님이 에 댓글을 입력함
Hi Mike, Since you cannot access the category and section helpers from the header, one way to achieve this is by getting the data from the Help Center API using JavaScript and then display it using...
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Hi Christopher, You can remove the counts by removing this piece of code from the community_topic_list_page.hbs file in the code editor for the theme: <ul class="meta-group"> <li class="meta-data...