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Vanessa Wood

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    Vanessa Wood님이 에 댓글을 입력함

    You are very welcome. Me to! It's my second post in the community so far and it's been really helpful. Good experience! Thanks :) 

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    Vanessa Wood님이 에 댓글을 입력함

    I figured it out. The issue is that some of our articles have been written on 2 different languages and for those you can't bulk change the permission.    Thanks for your help though. It will go mu...

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    Vanessa Wood님이 에 댓글을 입력함

    Hey,  It happens as soon as I chose more than 1 article. I've tried to choose different once. That is very strange. 

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    Vanessa Wood님이 에 댓글을 입력함

    Hi Maggie,    Thanks for your response. I've chosen 30 articles but it then does not seem to allow me to access guide settings for 30 at a time. If I choose one I can do it from this page though.  ...

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    Vanessa Wood님이 에 게시물을 만듦

    Guide - Permission of views

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    Hi, I have a question about guide permissions. To give some context when we first set up our Zendeks account for our Customer Support Department we never anticipated we would use it as a 'shared se...

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    Vanessa Wood님이 에 댓글을 입력함

    Hi Heather. Thanks for your comment. That’s exactly the same thing we have been doing unfortunately I’m experiencing that Zendesk is creating multiple profiles so it’s a lot of admin work to stay o...

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    Vanessa Wood님이 에 게시물을 만듦

    End User Talk Profile Issue - Calling with withheld number

    Hi Community, I am having an issue with how some of the end-users contacting us are routed in Zendesk. Our issue is that we are seeing end users not associated with each other connected to the same...