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Kasper Sørensen

Zendesk Product Manager
  • 총 활동 수
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  • 수신 설정 수
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Kasper Sørensen님의 최근 활동
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    Kasper Sørensen님이 에 댓글을 입력함

    Hi Michael Collins We are not planning on removing the KC app completely for a good while, since we have various customers who are not able to transition into the new experience right now. But we w...

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    Kasper Sørensen님이 에 댓글을 입력함

    Hi Josh, Prioritization of what we build is always difficult because in prioritizing something you're also de-prioritizing something else. I really don't think you're right when you're saying that ...

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    Kasper Sørensen님이 에 댓글을 입력함

    Hi Josh,Sure I can pitch in here, but not with a lot of news, unfortunately. No doubt that we would like to do this, but it's not at the top of our list of priorities. At the moment we are looking ...

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    Hi Dmitry Kozhanov If I disable javascript on your site, then it works. So I don't know what specifically, but it seems your theme customization is doing something here which clears the form or get...

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    Kasper Sørensen님이 에 댓글을 입력함

    Hey Alejandro, yes so it depends on whether or not you use a rich text editor or a plain text editor for the description field. If you use rich text, you should provide the HTML <br> tag, so you co...

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    Kasper Sørensen님이 에 댓글을 입력함

    Hi yijun wang I would not recommend filling in any PII (personally identifiable information) into any URL. Simply because it's easy to copy-paste that URL and accidentally have your users accidenta...

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    Kasper Sørensen님이 에 댓글을 입력함

    Hi Garrett Galindo No upgrade is needed. You just modify your links. For example, here's a link to your form where it says Hello Garrett in the subject :-)

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    Kasper Sørensen님이 에 댓글을 입력함

    Hi Matt Heroux This is intentional. Pre-filled values based on URL parameters are specifically only in effect when those URL parameters are set. That way you can have different links pointing at th...

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    Kasper Sørensen님이 에 댓글을 입력함

    Hi Lucia Johnson Seller, I think you're right about that. Agent Workspace is required for this functionality.

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    Kasper Sørensen님이 에 댓글을 입력함

    If form submission fails, we try to retain the values at the time of submitting, not the pre-filled values in the URL. Because the user could have changed the pre-filled values.