Carl Cassar
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투표 수6
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수신 설정 수28
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Agent first and last message on chat
Is there a way to create a metric that measures the time between an agent first message on chat and an agent last message on chat in Explore or Insights? Thanks
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Longest waiting time
I have a report which shows the number of tickets on queue depending on the market. For example English market has 2 tickets on queue. Is there a way to have another column to show the longest wait...
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Skill routing
Hi is there a way to show the tickets that were served by an agent that does not have the required set of skills on Explore?
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Hi Katina thank you for this, but why do we need to do these extra steps when it was much more easier to do in Insights? I hope Zendesk can fix this in Explore!
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Thanks so much Hannah for this, I have another question, why does in the engagement chat data set report, ticket id works but then in drill through when you click on ticket id it does not show anyt...
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I'm having a lot of issues with the drill through: 1) Ticket IDs are not clickable 2) It is showing more than the report itself 3) 1 Ticket ID is showing multiple times in the drill through 4) Not ...
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Explore Drillthrough
답변함Hi I am trying to drillthrough some of the reports. I have a problem where the drillthrough report and the report is not matching. The report I have shows the agents' number of comments but when i ...
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Waiting time on queue
Is there a way in Explore to measure the waiting time of chats and phones on queue before being picked up or abandoned? Thanks
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Its not when you manually make the colour. Its when you put the report on a dashboard and publish it and the next day it is coming like this screenshot:
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So I have this column report that shows the number of comments by end user for the past 5 days. In the rows section I have the attribute "Update-Date" therefore in the Row Selector I have the past ...