Avatar

Marci Abraham

  • 총 활동 수 144
  • 마지막 활동
  • 회원 가입일:
  • 내가 팔로우하는 사용자 수 0명
  • 나를 팔로우하는 사용자 수 1명
  • 투표 수 43
  • 수신 설정 수 61

활동 개요

Marci Abraham님의 최근 활동
  • Avatar

    Marci Abraham님이 에 댓글을 입력함

    As a point of clarification to my earlier request, I think it would be really helpful (as mentioned) if the Org logo would propagate down to all the users in that org, unless they have provided the...

  • Avatar

    Marci Abraham님이 에 댓글을 입력함

    Hi Justin. You might want to look into all the other ways you can add your logo to various parts of your customer-facing Zendesk site. If you don't find exactly what you're looking for, you may wan...

  • Avatar

    Marci Abraham님이 에 댓글을 입력함

    I came to report this terribly annoying (lack of) search functionality, and found out there's a fix. I think % is a bit clumsy, but I'll take it! Hope to see this filter functionality improved in t...

  • Avatar

    Marci Abraham님이 에 댓글을 입력함

    Maybe I'm missing it, but I don't see a detailed description at that link. I'm trying to understand this in depth -- we of course have emails flying all over the place, through all sorts of servers...

  • Avatar

    Marci Abraham님이 에 댓글을 입력함

    If we have an email coming from a known "no reply" address and we DO want to get it (it's an email we get now and then from one of our own properties, which alerts us to a task we need to...

  • Avatar

    Marci Abraham님이 에 댓글을 입력함

    Looks like a great app! Any plans to release a Mac version?

  • Avatar

    Marci Abraham님이 에 게시물을 만듦

    Organization Logo

    I would like to have the ability to upload a logo for an organization, and then have that image display for all users in the organization.  I can see this working two ways: As a default: when the ...

  • Avatar

    Marci Abraham님이 에 댓글을 입력함

    I've been looking for a solution to exactly this! Being "behind the curtain" means we support people don't get to see the people we're helping. Thanks for sharing your solution!

  • Avatar

    Marci Abraham님이 에 댓글을 입력함

    Very helpful article! I have one question. I want to put the {{satisfaction.positive_rating_url}} directly into a ticket reply, to offer the user the opportunity to change his rating. But in a test...

  • Avatar

    Marci Abraham님이 에 게시물을 만듦

    Imposing SLAs on the End User!

    답변함

     This seems a little backwards, but we want to impose some SLAs on the end user. This particular user/group has to provide us with certain information before we can provide service to them, and bas...