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Dion Davis

  • 총 활동 수 29
  • 마지막 활동
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  • 내가 팔로우하는 사용자 수 0명
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  • 투표 수 16
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Dion Davis님의 최근 활동
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    Dion Davis님이 에 게시물을 만듦

    Zendesk IVR to External IVR option - carrying over external number

    MAJOR ISSUE: Customer calls into Zendesk IVR and chooses an option (prompt) that bounces them off to an external IVR. That customers telephone number does not carry over. Currently today the call w...

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    Dion Davis님이 에 게시물을 만듦

    TTY Support

    Are the any current integrations for TTY support that tie into Zendesk talk for Professional or Enterprise clients? Depending on industry....this could be a hefty fine received for not being compli...

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    Dion Davis님이 에 댓글을 입력함

    This should have a ticket, as depending on industry the fine received by the client could be a very hefty fine if not TTY compliant.

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    Dion Davis님이 에 댓글을 입력함

    I second the motion - An easy audit GUI with more filtering and data is essential for professional and enterprise clients. We should be able to capture and track all changes made to End User data -...

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    Dion Davis님이 에 댓글을 입력함

    I agree 100% that this is a very much useful feature that should be standard with the product suite.  This is basic call center management.

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    Dion Davis님이 에 댓글을 입력함

    I'm looking to provide my agents with the ability to create macro's that can be utilized by the group or a particular group.  Right now if an agent creates a macro, only he/she can utilize it. Was ...

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    Dion Davis님이 에 게시물을 만듦

    Custom agent roles (Pro)

    Outside of Enterprise....do I have the ability as and Admin to create additional custome roles outside of the 3 out of the box roles?