McCabe Tonna
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Hi Otto, Do you have an example? I'm trying to fully understand the context
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an internal app can do this pretty easily. If group_id == X, enable field, disable another if group_id == Y, disable field, enable the other group_id could be form_id or brand_id, pretty easily
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It should be HTTP target, not HTML Great write up been using this for years
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Kfir, If your end-users will always be a part of one "sub organization"; I think it'd be easiest to just create separate organizations and associate your end-users with their specific organization...
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Jeff, This is possible; it requires a little javascript in your helpcenter I put some code in the script.js that stores the values from selected fields then applies it to the subject field. I also...
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Kfir Luzon, Will these end-users have different email domains? (i.e. acme1.org, acme2.org) or will they share domains? If they have unique domains, you can create separate organizations for each 's...
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@Administradores IZA Great!, you can add multiple objects within that get function [array], then when setting values, point each variable to each item in the array
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@Administradores IZA Set or get? If you're trying to set a value you need to include what value you're trying to set - zafClient.set('ticket.customField:custom_field_360018041180', value) but a Get...
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I found a code-free solution, if you have explore, you can export all the data you've ever wanted Narrow the ticket data you're looking for in explore, configure the 'drill through metrics' Click o...
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Hi Jiri, I understand your frustration; zendesk should include the option for all ticket fields out of box. I imagine it might be too much data, as many zendesk instances I've seen have so many for...