
Chad Susa
Founder and Principal at Gravity CX. A trusted Zendesk Select Solutions Partner and Zendesk Certified Admin. One of the first 6 ANZ employees at Zendesk. Worked at Zendesk for ~8 years helping to build the APAC and ANZ businesses.
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+1 for Conditions on Multi-Select. At present, I can't have my nice 'Other' workflow on a Multi-Select field. ie: Requester selects 'Other', then a text field conditionally appears asking for 'Othe...
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Hi All Just struggling to exclude Follow-up tickets from a query. It seems that Follow-up tickets have no identification apart from their Update Channel being 'Closed Ticket' that can be used to ex...
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Wondering if this can be done (or anyone has a solution to this) I have multiple lines Scenario: When an inbound call is received at a particular line (Zendesk phone number) and the 'call' ticket i...
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It's actually very easy to fix. Go to your Guide template code and open the section_page.hbs Look for a block of code like this (usually line 62 - 66): {{else}}<i class="section-empty"><a href="...
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Same problem here Liz - it really doesn't make sense if we are using multiple section hierarchy. So it seems we have to have at least one article in each section to remove the empty link...so stran...
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Figured it out. I don't have the WhatsApp number add-on purchased on my account. All good !!
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Hello Just wondering if the hosting for your WhatsApp phone number add-on is also required when configuring WhatsApp with the new agent workspace and social messaging enabled? Over in the article S...
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Hello Everyone I have a customer wanting to sync both Leads and Contacts from SF to Zendesk. Considering they can only select one, does anyone have any best practices on how to work with this limit...
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Hello all For my issue (exported PDF was cutting off reports) - the article - Why are my queries cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images? shared by J...
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The same message getting sent to the requester and cc's is not ideal. In the pro-active ticket trigger, by default they both get an email notification saying: "This ticket was created on your behal...