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Jamal Westfield

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    Jamal Westfield님이 에 댓글을 입력함

    Hey,   Is there any to implement slack @here for example in these webhooks?   Thanks

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    Jamal Westfield님이 에 댓글을 입력함

    Hi Devan - Community Manager   We currently have agents using Zapier combo of a Typepform which submits a bug to our Zendesk. Our clients can email in bugs etc, but we also have agents submitting b...

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    Jamal Westfield님이 에 댓글을 입력함

    @...,   Im after achieved tickets not archived 

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    Jamal Westfield님이 에 게시물을 만듦

    Drill-through for achieved VS breached SLA tickets

    Hi All, I want to be able to drill through to see the actual tickets that have achieved and breached.   What is the best way to go about doing this? if so could you provide screenshots.   Thanks in...

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    Jamal Westfield님이 에 게시물을 만듦

    Due Date custom field

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    Hi All,   I have the current scenario; We want create a new custom field that shows how long left until the ticket is "expected" to be resolved. This will allows us to create views and allow some u...

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    Jamal Westfield님이 에 게시물을 만듦

    Questions around comments.

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    Hello, and thank you for your help in advance.   I had a few questions around sla's and public replies.   1. How can we enforce public reply as default ? - we have selected the option within admin ...

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    Jamal Westfield님이 에 댓글을 입력함

    Eli Webster - Do you know if the internal comment part of this script still works? My replies are all coming back as public, any help would be much appreciated