Melissa Lindsey

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    Melissa Lindsey님이 에 댓글을 입력함

    We also recently had an issue where a ticket was incorrectly merged. The end users kept replying to the original email so all of the information they sent was visible by the merged ticket's end use...

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    Melissa Lindsey님이 에 게시물을 만듦

    Scaling graphics in a Community post


    Sometimes when graphics are placed in article or community posts (in this case), they are unusually large in size.  We cannot scale them down in community posts. In articles, we can manually size t...

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    Melissa Lindsey님이 에 댓글을 입력함

    I would suggest a way for the account to elect whether to initiate a new ticket from a response to a side conversation after a ticket is closed. Sometimes, the side conversation reply may not warra...