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Graham Forchuk

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    Graham Forchuk님이 에 댓글을 입력함

    That worked perfectly.  Thank you. 

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    Graham Forchuk님이 에 게시물을 만듦

    Tickets Solved Same Day They Were Created

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    I haven't found any luck searching but I am looking for how to set up an Explore query to show me the number of tickets solved the same day they were created.  Any guidance on how to set this up?

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    Graham Forchuk님이 에 게시물을 만듦

    Explore Metric - Tickets Solved in Under 24 Business Hours

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    I run a weekly and monthly report showing some ticket resolution numbers.  Under Insights I was able to use the following metric to show me how many tickets were solved within 24 business hours. SE...