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Oliver Cyples

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    Oliver Cyples님이 에 게시물을 만듦

    Set the default number based by the Group

    Hi We don't use an IVR and rather have lines that call through to our groups. Due to this is means for example with our Spanish teams we have about 10 different phone numbers. When outbound calling...

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    Oliver Cyples님이 에 댓글을 입력함

    This would be a really useful feature for us as well. We currently have bots as the initial contact across all of our sites. At the moment the bots are currently in their infancy so having the abil...

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    Oliver Cyples님이 에 댓글을 입력함

    +1 for this, we have a couple of years worth of content on a centralised knowledgebase, being able to change it would be better than needing to copy all the articles.

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    Agent Workspace Feedback - Display Name for Chat

    Hi   I couldn't find another post on this. We've recently switched to Agent Workspace, after speaking to one of the team I understand Chat still uses the Display Name set in the Chat Product, howev...

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    Macros - Edit multiple groups without Global Access

    Hey   I just wanted to feedback on the editing of group macros with out requiring Global Access.  After speaking to your support guys who were very helpful explaining, it appears because a macro is...

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    Oliver Cyples님이 에 게시물을 만듦

    Accessibility UI Options

    답변함

    Hi We've recently had an agent struggling with the brightness of the UI in Zendesk, with out needing to change the look on the instance for everyone it'd be great to have some accessibility options...

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    Oliver Cyples님이 에 게시물을 만듦

    Shortcut Group Restrictions in Chat

    Hi   We have multiple Chat groups, we've also restricted access to only edit macros within those groups for the users.   Some shortcuts however are across 2 teams, so our Agent has a shortcut in Gr...

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    Oliver Cyples님이 에 댓글을 입력함

    Hey Guys, has there been any movement on this at all please? It would be ideal if we could have this.

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    SLAs - New to Solved/Closed status SLA

    Hi   I'd like to be able to set an SLA that can measure a period from New/Open to Solved/Closed.   We have a process where our Regulators allow us 8 weeks to solve an issue with a customer. There c...

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    Oliver Cyples님이 에 게시물을 만듦

    Customise Customer Search Results Area

    Hi   We were hoping to be able to edit the user search area. When searching for a customer it gives you the standard Name, Email, Organisation, Role, Updated results. It would be great if we could ...