Ryan Boyer
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내가 팔로우하는 사용자 수2명
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투표 수130
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수신 설정 수78
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Ryan Boyer님의 최근 활동-
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I agree with this feedback request. Currently, the only workaround I've recommended in our instance is to create two articles - one with the internal information and one with the external informati...
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I agree with Chandra Robrock. I would also like to run reports on external vs. internal articles. Thus, I would like to be able to pull article attributes into this dataset: Manage by, Visible to, ...
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Knowledge Capture App: Customizing preview (what data is displayed)
Currently, when support is using the knowledge capture app and previews an article, the title, author, last updated date, and article body display. However, I would like the ability to display othe...
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Editing content block changes puts all articles into "In progress" review status
Currently, when I edit a content block that is included in several articles and then select Update all articles, all articles move to In progress for the Review Status. This means that if I have a ...
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Thanks for the extra info, Amy Gracer! I think that even though the information is found in Content Cues, I would like to be able to access a "0" value of pageviews in Explore. The criteria for the...
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Brett Bowser, Thanks for the follow-up. Yes, even when I focus in a single value in a cell and click drillthrough, it does not provide me with that number; rather, it provides me with all values as...
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Email customization on Zendesk Guide emails
We would like the ability to customize the two email templates that go out from Zendesk Guide (see templates below for Assign article and Verify article). We would like to use our our branding, sim...
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Melanie Chow Jay Lee, I agree with both of your comments. The Awaiting Review (previously Ready for Review) and Assign features should work in tandem and be one function. When I Assign an article t...
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Filters with Exclude Option in Guide Admin view
In the Guide Admin view, I would like the ability to do more advanced filtering on Saved lists. Currently, filters only include selections, but I would like to be able to exclude values. The reas...
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Thanks for this information, Elissa! I really appreciate it.