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Miranda Burford

Zendesk Product Manager
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    Miranda Burford님이 에 댓글을 입력함

    Hi Jaïs Pingouroux, Thanks for your question!  Unfortunately, there isn't a setting available to view help articles within a browser window, instead of the widget itself.  I'll lodge this feedback ...

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    Miranda Burford님이 에 댓글을 입력함

    Hi Phil Andrews, Good timing!  We are actually very close to releasing support for end user file & image uploads.  This will be made available within the next 2-3 weeks.  Stay tuned! - Miranda.

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    Miranda Burford님이 에 댓글을 입력함

    Hi Katie, Thank you for your feedback!  We will make note of it in our side and consider it in the future.  This is a feature that we have discussed and are thinking about introducing a sound notif...

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    Miranda Burford님이 에 댓글을 입력함

    Hi Michael Smith, Good news!  We do have plans to support the custom launcher option where you'll be able to make use of our existing open & close APIs, as well an unread messages API.  This is cur...

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    Miranda Burford님이 에 댓글을 입력함

    Hi Tommy Nielsen, There's a couple of ways you could solve for this. You could set conditions within Google Tag Manager to not load the Web Widget code snippet on the URLs where you don't want it ...

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    Miranda Burford님이 에 댓글을 입력함

    Hi Diego Ocampo, Thanks for the additional information.  I'll be sure to log that feedback on our side for future consideration. In terms of keeping up-to-date with messaging, I'd recommend that yo...

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    Miranda Burford님이 에 댓글을 입력함

    Hi Michael Kim, Thanks for your feedback! Do you have any plans to customize the style in more detail? For example, the shape, the text color and the icon of the launcher, and the rounded corners ...

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    Miranda Burford님이 에 댓글을 입력함

    Hi Gregor, the main issue right now for us is changing the background colour as we want to implement the widget into our existing theme. So we would also need to change colour of the text. Got it...

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    Miranda Burford님이 에 댓글을 입력함

    Hi Blake E., I'll log your contact details in our system so that you'll get notified when we release authentication for messaging.  I'd also recommend that you submit your feature request via Produ...

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    Miranda Burford님이 에 댓글을 입력함

    Hi Diego Ocampo, Thanks for your message! Specifically I would still like to set the color and offset as defined here https://developer.zendesk.com/api-reference/widget/settings/#color Unfortunat...