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Bernd Hagemann

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    Bernd Hagemann님이 에 댓글을 입력함

    Hi Jacob, that helped me a lot.i will have the trigger set a day "out of hours". These tickets labeled this way will be shown to the night shift in a special view.Do you think there is a way to hid...

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    Bernd Hagemann님이 에 댓글을 입력함

    Hi Jacob ,thank you very much for the answer.The idea with the business hours also came to me.But the situation is as follows: there are different locations with different opening hours. Outside th...

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    Bernd Hagemann님이 에 댓글을 입력함

    Hi Heather and Andrew, thank you very much for the answers.I'm still relatively new but I actually don't see the possibility to execute a time based action with Heather.I would like to make tickets...

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    Bernd Hagemann님이 에 게시물을 만듦

    Trigger or automation in a specific time period

    Hello,I am looking for a way to execute a trigger or automation in a specific time period.E.g. in the time from 18:00-06:00 tickets should be displayed in a certain view.Does anyone have a tip how ...

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    Bernd Hagemann님이 에 게시물을 만듦

    Trigger "auto closing" für alle E-Mails einer Organisation

    Hallo zusammen, ich habe relativ neu in unserer Firma den Support für Zendesk übernommen.Folgende Herausforderung. Ich habe einen Trigger erstellt, der automatisch bei bestimmten Absendern das Tick...