Alejandro Colon
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Patrycja Mrowiec I remembered in the API docs that you can query that info. https://developer.zendesk.com/rest_api/docs/support/tickets I don't have time to test but I would see if "ticket.recipie...
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Jacob Backerman One thing I notice is that you modified the code a bit. var baseurl = window.location.href.match(/^([\w/:.]*)([/])([hc]+)([/])([\w-]*)/g); The baseurl is automatically generated wh...
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Jacob Backerman If the console log is not giving you any information then it is most likely an issue with code implementation. Is the code added to "article_page.hbs" ?Are you on an article page w...
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@Graeme Carmichael Thank you so much. I have asked Zendesk to provide the available placeholders and modifiers that we can use. This is the first I have seen of the ".last" and ".is_public" those a...
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Chris Horroll Glad I could help. :) Have a great rest of your day!
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Chris Horroll I had an inkling that was what you were looking for but I was not quite sure. There are probably a couple of issues you are experiencing. The first is that the separation of the CSS ...
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Just glad I could be helpful. To be honest, I am a little surprised. Have a great rest of your day!
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Chris HorrollI tried to help you out over at the original article by Wes https://support.zendesk.com/hc/en-us/community/posts/207738148/comments/360013305434
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Chris Horroll Wes would be the best person to ask but taking a quick look at the code you should be able to modify it to have multiple announcements types or variations by using different trigger l...
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Carman Okon Glad you were able to get it figured out. Have a great Weekend! :)