Ryan Mumby
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Also just went through a nightmare of trying to use a whole mess of different standard and custom attributes to come up with my own "first assignment to resolution time" metric that would only show...
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I have some beef with this. It's sort of an excuse, and it's not actually correct."It is not possible to report on what email address a ticket was received at because there is not a metric for the ...
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2nding Harrison Hopkins comment, bullets are EVERYWHERE in our our help centers and not having a keyboard shortcut is extremely time consuming.
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Eugene Orman There's been no update for a year and 6 months past the time you advised we would likely have this.Considering this ask is 3+ years old, this feature already existed with insights befo...
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Explore Permissions - Ability to create/run/edit OWNED queries only
Our ability to let our team leads/agents use explore is extremely limited since we can't trust that they will not be able to intentionally or unintentionally modify important queries used in dashbo...
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I'm with David - what practical purpose does this serve? Those of us with high volume don't really want to have to deal with this on a regular basis. The old way could still have the requester chan...
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Rob Stack just to be clear, thats not my post. I searched to see if it had been brought up already, and it had by the person that created that post. It wasn't actually updated, however.
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Explore: Hovering Over Query Names
Why does this not show the full query name when hovering in the Queries library?Seems like an easy/necessary change. Can't seem to see that it does this on the latest Safari or Firefox on macOS Cat...
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You could either create a custom metric for 2/3/4 if you are going to reuse them in other queries, or you might be able use result metric calculation... but I'm not entirely certain you'd be able t...
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Hey Maddi - I'm able to save the above just fine in my instance. I would say double check your syntax or repost a screenshot of the actual formula here for us to have a look and verify there are no...