Ryan Mumby
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You could either create a custom metric for 2/3/4 if you are going to reuse them in other queries, or you might be able use result metric calculation... but I'm not entirely certain you'd be able t...
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Hey Maddi - I'm able to save the above just fine in my instance. I would say double check your syntax or repost a screenshot of the actual formula here for us to have a look and verify there are no...
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Hey Maddi, From the query you're building select Calculations (calculator on the right), then choose Standard Calculated Metric.Try this formula IF([tag]="canada" AND [tag]="processed")THEN [Ticket...
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I think I might be able to hack a solution using tags, but that seems like an unnecessary burden given that the group information already exists, and we would essentially have to maintain groups AN...
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Explore User Group Filtering
It's seems that in explore (same as in insights) we still don't have the ability to filter based on a users group. I know we can filter based on ticket group, but I'm looking more at a group of us...
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I think it would improve the clarity of this article if you mention that custom roles can create shared macros too if assigned that permission inside the Shared macros section as well. I know it's ...
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Joins /"Lookup" Fields
A big missing piece in Explore (and previously Insights) is the inability to join datasets. We need to be able to lookup information about related tickets. Prime examples being A. Reporting on Prob...
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One use case I don't seem to be able to find a solution for (but maybe I'm missing something), is making end-user fields required. I don't really need conditions per se, but the CTA was the only wa...
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Hey gang... the implementation of selecting a user segment is real bad. The search is terrible. Providing the whole list and letting us "command+f" would be easier/better. You have to type out the ...
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I don't actually set a time of day, but I know that if we're open 7am - 6 pm actioning request, they are going to be solved in that time frame. If I delay it by 10 hours after that it's going to fa...