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Ryan Mumby

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    Ryan Mumby님이 에 댓글을 입력함

    I'm with David - what practical purpose does this serve? Those of us with high volume don't really want to have to deal with this on a regular basis. The old way could still have the requester chan...

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    Ryan Mumby님이 에 댓글을 입력함

    Rob Stack just to be clear, thats not my post. I searched to see if it had been brought up already, and it had by the person that created that post. It wasn't actually updated, however. 

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    Ryan Mumby님이 에 게시물을 만듦

    Explore: Hovering Over Query Names

    Why does this not show the full query name when hovering in the Queries library?Seems like an easy/necessary change. Can't seem to see that it does this on the latest Safari or Firefox on macOS Cat...

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    You could either create a custom metric for 2/3/4 if you are going to reuse them in other queries, or you might be able use result metric calculation... but I'm not entirely certain you'd be able t...

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    Hey Maddi - I'm able to save the above just fine in my instance. I would say double check your syntax or repost a screenshot of the actual formula here for us to have a look and verify there are no...

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    Ryan Mumby님이 에 댓글을 입력함

    Hey Maddi, From the query you're building select Calculations (calculator on the right), then choose Standard Calculated Metric.Try this formula IF([tag]="canada" AND [tag]="processed")THEN [Ticket...

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    Ryan Mumby님이 에 댓글을 입력함

    I think I might be able to hack a solution using tags, but that seems like an unnecessary burden given that the group information already exists, and we would essentially have to maintain groups AN...

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    Ryan Mumby님이 에 게시물을 만듦

    Explore User Group Filtering

    It's seems that in explore (same as in insights) we still don't have the ability to filter based on a users group.  I know we can filter based on ticket group, but I'm looking more at a group of us...

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    I think it would improve the clarity of this article if you mention that custom roles can create shared macros too if assigned that permission inside the Shared macros section as well. I know it's ...

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    Joins /"Lookup" Fields

    A big missing piece in Explore (and previously Insights) is the inability to join datasets. We need to be able to lookup information about related tickets. Prime examples being A. Reporting on Prob...