Jeremy Clanton
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Jeremy Clanton님의 최근 활동-
Jeremy Clanton님이 에 댓글을 입력함
I se that this feature was never added and all of the old feedback threads obviously did no good, as they are all gone now. What do we have to do to add this feature? Is there a more modern solut...
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I would like to see this as a feature as well.
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Brandon Tidd Thanks a ton! I tested it out and it gives near accurate results. I found a second or two longer than it should be but this is easy to adjust to. It does the job, although I would love...
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I need the same thing as Michael S. above. My agents get 30 seconds to answer, I want to know how much of that 30 seconds is used by each agent (wait time without including queue time)
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Highlighting text is not working for me. I tried <mark>text</mark> and get nothing, just plain old text. even if I try to style it like <mark style="background-color:black;color:white">text</mark> ...
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Thanks Erica, I created a thread there a few days ago. I also posted a workaround to emulate this feature there. To Zendesk users that would like to see this as a feature, please head over to thi...
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Call Answer Time Bracket Not Recorded
The attribute "Call answer time brackets" contains an ELSE statement that returns "Not Recorded". When I use this attribute, I actually get a fair amount of "Not Recorded" values returning. Why is ...
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When I use the attribute to measure Answer Time Brackets, I get a decent amount of values coming back as "Not Recorded". What does this mean?
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How can I attach a thumbnail for the outbound drop-down menu beneath the keypad?
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Distinguishing Multiple Outbound Numbers
Our contact center handles multiple different client and have our own IVR system, which causes several of our outbound numbers to be external (connected to zendesk). External numbers should have a ...