Drey Tee
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Can I add a yesterday date for previous day report?
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Totally agree with all commenters.It's ridiculous to send such a message even to colleagues and of course to customers. Any workaround maybe?
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Totally agree with all commenters. Explore still lack such feature. Please prioritize the task to implement this faster
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SLA agent in charge retrieve in a report
Hello, please could you guide me through if it's possible?So far I've managed to report the ticket ID, ticket URL, SLA policy breached name, datetime, number of agent reply caused breach policy but...
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I can't see how our workflow would look like without Pausable update time (we're rely on that heavily). Yes, please, could you share your automation details?
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Just wanted to add my 5 cents: It's really frustrating when Pausable update time doesn't really pauses after setting status to On-hold (this status really means "waiting for a 3rd party", so the ti...
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Thanks Chandra, that could be the reason. But as far as I see we already use the Trigger "[SLA] Stop if On-Hold" which removes all SLA tags and Pausable update timer too. When ticket returns it get...
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Next reply time applied incorrectly (starts with zero) when ticket returns from On-hold state
답변함Hello, We are experiencing an issue with false broken SLA when a ticket is returned from On-hold state to Open state and timer starts from 0 minutes and not normal reply SLA (15 minutes): Events: ...
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I came across similar problem but a bit deeper:I want to see total / within SLA / broken SLA tickets to be sure everything counted properly.When I count "SLA tickets" / "Achieved SLA tickets" / "Br...
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Agree with all people in topic.Another issue which is not resolved in 8 months. Great work, ZD!