Avatar

Elaine Hilario

Zendesk Customer Advocate
  • 총 활동 수
    79
  • 마지막 활동
  • 회원 가입일
  • 내가 팔로우하는 사용자 수
    0명
  • 나를 팔로우하는 사용자 수
    0명
  • 투표 수
    1
  • 수신 설정 수
    41

활동 개요

Elaine Hilario님의 최근 활동
  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi Bobby, I would like to take a closer look at what your use case is for this standard calculated attribute or if I can point you to a default metric/attribute for this one instead. I'm going to c...

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi Luis! You can use the formula below in creating a standard calculated attribute to see who was the first assignee who handled/set the status of a ticket to Solved: IF ([Changes - Field name]="as...

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi pstrauss, The closest workaround for this is for you to use the End-user time zone attribute from the Zendesk Talk dataset but this isn't set automatically based on the phone number used by an e...

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi Glen, There's currently no native way to report on tickets with attachments in Explore. You could certainly post a feature request to our Product Feedback forum! Our Product Team reviews this fo...

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi Jed, Right now, I'm not sure if you are referring to a calculated attribute or a calculated metric because of the numeric result you have mentioned. I think I need to look closer into your accou...

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi there! Have you checked out the article Using notifications in the Zendesk Support mobile app yet? You might have missed out on some of the configurations for push notifications for the app. Let...

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi Carolyn, As of the moment, calculated metrics and attributes are currently not supported in using the Drillthrough interaction. You can check on the article Using drillthrough to refine your res...

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi Oliver, I'll need to take a closer look into the query where you're trying to drill through so I can properly see where the discrepancy lies. I've gone ahead and created a ticket on your behalf....

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Hi Diana, The Requester: Last Satisfaction Date field is not natively listed as one of the Conditions or Actions in creating an Automation. As stated above, you will have to create a new/custom dat...

  • Avatar

    Elaine Hilario님이 에 댓글을 입력함

    Sorry if I wasn't able to answer you in one go. Lemme try again, CJ. :) You can actually use the End-user comments from the Ticket updates Dataset as how you're expecting it. You can use the ticket...