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Joshua Bentley

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Joshua Bentley의 최근 활동 최근 활동 투표 수
  • Satisfaction Rating Report Confusion

    Hello, community! I've noticed when reporting on satisfaction that the data seems to be inaccurate. For example, I looked at the satisfaction report for solved tickets last week, saw a Bad rating a...

  • Explore - Saving Dashboard Dates

    답변함

    The date range for the Zendesk-created dashboards in Explore are set to automatically be for the last 30 days as soon as you visit the dashboard. I cannot get my own dashboards to mimic this behavi...

  • Trigger to auto-close/resolve VM tickets with short messages

    답변함

    Since turning on Talk we're getting a lot of empty messages where customers are apparently getting the beep to leave a message then hanging up. These are almost always 9 seconds long. I'd like to b...