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Cameron Christopher Dunn

Support Systems Architect for Vimeo's support team. I manage the "How" of what we do (though I can hardly leave the What and the Why alone). Always asking for a problem statement, and always looking to iterate — thinking about the 2.0 version of something before the 1.0 is even launched.

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    Cameron Christopher Dunn님이 에 게시물을 만듦

    Using Triggers to Populate and Track Views

    The Challenge Because Views are essentially filtered windows into the large world of all possible tickets, individual tickets don't actually live anywhere. We were struggling with the occasional ti...

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    + 1 to all this, basically — super important for us to give access to sales and account managers who want to be able to report on some basic metrics for their customers but aren't giving support th...

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    Seconded — I understand that another party who isn't on the ticket (perhaps the requester forwarded) would be flagged and might not reset the SLA, but internal notes from CCs who used Reply instead...

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    @Kevin Tran we had to create a "forwarding notes" multi-line field to add any additional context since internal notes don't forward, then added that to the forwarded email using the custom field pl...

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    @Mikayla, this is how we (and I assume Jennifer) do it.Add a set of labels to whichever trigger sends your answerbot emails. For example, "answerbot_attempted" and "solved_by_answerbot" Then, assum...

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    Hey Mike -- we've been running Answer But for over a week now, but no Deflections tab in insights!

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    +1 on @Matthew Tullo's issue I have tons of fields all working with the Conditinal Fields app -- had to add each one to move everything above Subject, and they all moved but some no longer display ...

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    You're a wizard, Eugene! It's working brilliantly. As long as I remember to set the date after July 13th 2016, everything looks good to go.Thanks!

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    I'm trying to calculate response times beyond the first reply time. I thought this set would work: Timestamp--Ticket Reopened SELECT MIN( SELECT( SELECT( SELECT Ticket updated (minutes) BY Ticket U...

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    Cameron Christopher Dunn님이 에 댓글을 입력함

    I'd like my report to be filtered by ticket update, so would I need to create a "_Filter Ticket Last Update Date" metric (as it doesn't exist now)?