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Nikki Goodson

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    Nikki Goodson님이 에 댓글을 입력함

    We do something similar for different responses depending on severity, and the workflow.

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    Nikki Goodson님이 에 댓글을 입력함

    I need more details on this: "As you can see, the _spFilter Backlog (Last Day of Month) metric is selecting the last date in each month to use for the month's backlog number. At this time there is...

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    Nikki Goodson님이 에 댓글을 입력함

    Here's my input on what I want from the Dashboard "Updates to your tickets".  I want to see all updates from end-users, but I do not want to see updates from others admins/agents.  There are only t...

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    Nikki Goodson님이 에 게시물을 만듦

    Use macros to respond to recurring questions

    We create & use macros like they're going out of style!  Our hope is that this helps us answer basic questions quickly and thoroughly.  When new recurring questions arise, we create a new macro. We...