@... I refuse to believe that in good faith the first thing you thought of was to send the most generic troubleshooting guide of all time. I mentioned that I resorted to using your API to completely build the frontend of your website because your team failed to make a quality version of it and you reply with the "Hello World" equivalent of troubleshooting. I could have programmed a bot to give that response. Are you hiring? I'm at step 5 of the guide and when someone contacts, you send the guide again. Another open loop like the care for memory management in your application

You completely confirmed Onur Olmez 's second paragraph by saying that all the support team at ZenDesk knows how to do is paste a macro to troubleshooting. Thank you for publicly displaying the complete lack of care of the entire ZenDesk team. Ironic that the company that builds a support portal offers some of the worst support I have ever seen. You know the website was horribly designed when even Safari gives memory warnings for your page. I completely understand the user experience was the last thing in mind when developing the new UI, but it's just as easy to say that instead of constantly sounding like a broken jukebox and giving the exact same link to "Troubleshooting for Dummies". I have 32GB of RAM on my machine, 8 core processor, and a fiber optic connection. I don't think my machine is the culprit. Call me blunt, but I dare to stand on a feather and say incompetence is the issue here.

As the original poster put it, it's disappointing to watch a quality product drop off.