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Pablo Zarricueta

가입한 날짜: 2022년 8월 05일

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마지막 활동: 2024년 9월 03일

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님의 최근 활동 Pablo Zarricueta

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게시물 Q&A - Chat, messaging, and widgets

Hi Zendesk community,

 

We have the following situation: Duplication of questions/issues when a customer is being attended to through a chat.

 

Problem: Our agents get confused and the client does not get the answer to all of their doubts, also we lost track of all the questions.

 

¿Do you have any suggestion for this kind of process? we thought about creating a side conversation (or regular ticket) for every issue our customer may have, and that way we can track all of the issues,

 

Thank you in advance

2024년 4월 03일에 게시됨 · Pablo Zarricueta

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게시물 Q&A - Users, groups, and organizations

Hi Zendesk community, 

We have the following situation: Duplicity of users because a customer has only one email contact, but may have multiple companies.

Problem: The e-mail cannot be added to a new user because the e-mail is in use. Therefore, the new end user cannot be created

Description: Customers have several company codes associated with a single email address, as we have customers who manage several companies.

The creation of these users is an internal process where they are created automatically from an internal database. We are looking for a way for Zendesk to adapt to our needs. Is there a workaround for this type of structure?

Just to clarify, end users are created for both companies and natural persons.

2024년 1월 11일에 게시됨 · Pablo Zarricueta

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댓글Using legacy AI agent functionality

any chance to add the numeric custom fields to the bot ? 

댓글 보기 · 2022년 8월 30일에 게시됨 · Pablo Zarricueta

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커뮤니티 댓글Discussion - Zendesk on Suite best practices

Hey there Zendesk team!

Are we allowed to use the  "Play Button" to "skip" between groups ? like took tickets from other agents

댓글 보기 · 2022년 8월 05일에 게시됨 · Pablo Zarricueta

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