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Antonio Maninha
가입한 날짜: 2022년 3월 14일
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마지막 활동: 2023년 12월 28일
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님의 최근 활동 Antonio Maninha
Antonio Maninha님이 에 게시물을 만듦
Hello,
On our support portal we have authentication required...
Is there a way to make certain articles public? No restrictions?
Any help is much appreciated.
2023년 6월 14일에 게시됨 · Antonio Maninha
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That's a great help. Thank you Pedro Rodrigues
댓글 보기 · 2023년 6월 08일에 게시됨 · Antonio Maninha
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Pedro Rodrigues
I am glad I am not alone on this issue. Alexander Hughes also has the same problem as well all of the Zendesk users...
If you have lots of tickets submitted the ticket generated from the Feedback form gets lost, making it very hard to find.
Is there a way to customize the subject of the ticket generated by the feedback form so it can be identified?
댓글 보기 · 2023년 6월 08일에 게시됨 · Antonio Maninha
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Hello Pedro Rodrigues James Rodewig,
There is a problem that I can't solve.
When someone submits the form with the feedback how do I retrieve it? Is there anything on the subject of the form that makes retrieving the ticket easier? What would be the ticket subject?
Right now if someone submits feedback it goes to a black hole...
댓글 보기 · 2023년 6월 01일에 편집됨 · Antonio Maninha
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It's just a dream over 10 years long, that shows the commitment to their customers...
We are in need of that feature too and still, this big ask is going again after 10 years to the black hole!!!
Really dissapointing...
댓글 보기 · 2023년 5월 25일에 게시됨 · Antonio Maninha
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Hello,
I have a set of people outside of our organization that need access to our Help Center, just for consulting and troubleshooting purposes.
How can I make that happen without giving access to our tickets? I just want to give access to the Help Center, nothing else...
Any help is much appreciated.
2023년 5월 17일에 게시됨 · Antonio Maninha
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Hello,
Is there a report that gives more data about this webform? We have the webform enabled but we need to look at the clickthrough rate and good suggestions vs not relevant suggestions.
Any help would be appreciated.
댓글 보기 · 2023년 5월 15일에 게시됨 · Antonio Maninha
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Hello,
I have the same problem, the issue is exactly the same with the exception that I do not have such user...
I am unable to delete a user that I don't have...
댓글 보기 · 2023년 4월 19일에 편집됨 · Antonio Maninha
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Hello,
In our ZD Guide environment, all of our articles have a Summary introduction with a snippet of the article body (based on the KCS guidelines article structure).
Can the search results for our help documentation pick up the summary as part of the meta description? In the search results it is picking up part of the body of the kb article... We would like our customers to see the summary of the article in the search results. Is there a way to change this behavior?
2023년 4월 17일에 게시됨 · Antonio Maninha
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Pedro Rodrigues (opservator.com)
I would love to discuss that further. Feel free to setup a meeting, I think you should have my contact info still.
댓글 보기 · 2023년 4월 17일에 게시됨 · Antonio Maninha
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